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SWPS Warranty Information

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Streamlight



Streamlight® Limited Lifetime Warranty

Streamlight Logo
Southwest Public Safety is a Streamlight Authorized Repair Center

Streamlight warrants its products to be free of defects for a lifetime of use except for batteries and bulbs, abuse and normal wear*. We will repair, replace or refund the purchase price of this product should we determine it to be defective. This limited lifetime warranty also excludes rechargeable batteries, chargers, switches and electronics which have a 2 year warranty with proof of purchase.

THIS IS THE ONLY WARRANTY, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES ARE EXPRESSLY DISCLAIMED EXCEPT WHERE SUCH LIMITATION IS PROHIBITED BY LAW.

You may have other specific legal rights which vary by jurisdiction.

Your particular Streamlight product may have a different warranty that was in place at the time of purchase. Please provide proof-of-purchase when processing a warranty claim.

The following lights must be returned to the Factory for service:
Portable Scene Light
Sidewinder
Survivor LED - Except for base plate and bezel assembly
TLR - Except for bezel assembly and switch plate
Vantage - Except for bezel assembly and switch plate
Sidewinder Compact
Knucklehead
Waypoint Rechargeable
SL-20L

Please print out this form and send it along with your Streamlight Flashlight and anything related to the issue:

SWPS - Streamlight Warranty
9905 Perrin Beitel Road
San Antonio, TX 78217

Streamlight Repair Q & A
Q: Do I need proof of purchase or a receipt?
A: No, Southwest Public Safety simply ask for the light, and anything related to the problem (i.e battery, or charger if these are suspected to be the problem)
**Please note, batteries have a 2-year warranty
**Please note, chargers have a 1-year warranty

Q: Are there any repairs I can perform myself?
A: Batteries and most of Streamlight’s older Xenon and Halogen light bulb flashlights are easily user-serviced. However newer LED modules and unique flashlights models require special tools to access and repair properly. These repairs should be performed only by Streamlight themselves or a Streamlight Authorized Repair Center such as us. Streamlight flashlights warranty does not cover general user damage – most of the time we see warranties being voided is due to user damage during self-repair.

Q: Can I use rechargeable CR123 batteries in any of the Streamlight Flashlights?
A: Streamlight does not recommend the use of anything other than the recommended battery type; Failure to use improper or substandard lithium batteries can be especially dangerous and can lead to components to be damaged or destroyed and warranties being voided.

Q: How long do Rechargeable batteries last?
A: There are many factors that can affect the life of a battery; How often the flashlight is used, what modes are being used, how often is it charged, is it stored in hotter temperatures like inside a car? Because of this we have seen batteries vary in lifespan anywhere from 2 -12 years!
**Streamlight’s Rechargeable Batteries have a two-year Factory warranty

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Pelican


To make a warranty claim, fill out a Warranty Submission Form or contact Pelican Products, Inc. at 23215 Early Avenue, Torrance, CA 90505 or csrwarranty@pelican.com, or by calling 1-800-473-5422.

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PELICAN™ INJECTED MOLDED CASES - LIMITED LIFETIME WARRANTY
PELICAN™ HARDIGG ROTO MOLDED CASES - 1 YEAR LIMITED WARRANTY
FLASHLIGHTS/HEADLAMPS - LIMITED LIFETIME WARRANTY
REMOTE AREA LIGHTING SYSTEMS - 1 YEAR LIMITED WARRANTY
LUGGAGE - LIMITED LIFETIME WARRANTY
BACKPACKS - LIMITED WARRANTY
COOLERS - LIMITED LIFETIME WARRANTY
COOLER PANELS - LIMITED LIFETIME WARRANTY
PELICAN™ TRAVELER TUMBLER - LIMITED LIFETIME WARRANTY
PELICAN™ PROTECTOR SERIES MOBILE DEVICE COVERS - LIMITED LIFETIME WARRANTY
PELICAN™ VOYAGER SERIES MOBILE DEVICE COVERS - LIMITED LIFETIME WARRANTY
PELICAN™ ADVENTURER SERIES MOBILE DEVICE COVERS - LIMITED LIFETIME WARRANTY
PELICAN™ VAULT SERIES DEVICE COVERS FOR TABLETS AND IPHONE 5 AND 5S - LIMITED LIFETIME WARRANTY
PELICAN™ VAULT SERIES DEVICE COVERS FOR IPHONE 6 AND 6S AND LATER AND ALL OTHER SMARTPHONES - LIMITED LIFETIME WARRANTY
PELICAN™ MARINE SERIES MOBILE DEVICE COVERS - 2 YEAR LIMITED WARRANTY
SMART PHONE COVER ACCESSORIES - 1 YEAR LIMITED WARRANTY
PELICAN™ SPACECASE™ - 3 YEAR LIMITED WARRANTY

*All other Pelican-Trimcast™ products are covered by Pelican’s 1-Year Limited Warranty for Roto Molded Cases.

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PELICAN™ TL CASE - 3 YEAR LIMITED WARRANTY



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